Technical support
Glow and Content Delivery Infrastructure (CDI) helpdesk
The Glow Helpdesk Team:
- provides support to local authority staff to help them deal with issues and enquiries (reported by telephone, online or by email) on all aspects of Glow
- provides technical support to help local authorities make decisions on the configuration and uptake of Glow services
- monitors and maintains the Glow datacentres
- is responsible for implementing software updates to Glow.
Telephone: 0845 1302213 - Monday to Friday 8.00 am to 6.00 pm
Email: glowsupport@rm.com
Online support: see the RM Support website - Monday to Friday 8.00 am to 6.00 pm
Interconnect helpdesk
To report a fault on the Interconnect connection contact the JANET Service Desk:
Telephone: 0870 850 2212
Email: service@ja.net
For general enquiries please contact JANET reception:
Telephone: 01235 822200
Technical Glow Group and Library
The Technical Glow Group has been created to allow technical contacts across all local authorities to communicate at a technical level. It also provides a Technical Library, which contains a collection of documents relevant to the infrastructure components of Glow.
Access to the Technical Glow Group requires a Glow account. Where the local authority is signed up to Glow the appropriate technical contacts can be provided access using their local authority Glow account. If the authority is not currently signed up to Glow, the technical contacts can get access to the Technical Glow Group by requesting an LTS guest account.
Requests should be made via your Glow Key Contact. For further details on local authority key contacts, see our pages on Glow in your area.
Interconnect email lists
For details of interconnect email lists (and how to join), see Interconnect: performance and email lists.